Store & Operations Management
The next course will commence in early 2023.
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Store & Operations Management is designed to cover all of the day-to-day and long-term operational and other business-related needs of an independent bookstore, considering both high-level management topics and the daily tasks assigned to individual booksellers.
2022 Course Instructors
Dean Glenda Childs, Owner, Doylestown and Lahaska Bookstores, Doylestown, PA
Anna Thorn, Independent Bookstore Consultant, Washington, D.C.
Lisa Swayze, General Manager and Buyer, Buffalo Street Books, Ithaca, NY
Candice Huber, Owner, Tubby & Coo’s, New Orleans, LA
Nick Buzanski, General Manager, Books Are Magic, Brooklyn, NY
Tim Smith, Operations Manager, Schuler Books and Nicola’s Books, Grand Rapids, MI
DeAndra Beard, Owner, Beyond Barcodes Bookstore, Kokomo/Indianapolis, IN
Store & Operations Management is designed to cover all of the day to day and long term operational and other business-related needs of an independent bookstore, considering both high level management topics and the daily tasks assigned to individual booksellers. The course is built to help managers and owners evaluate their stores and take steps to build and improve infrastructure such as budgets, staff handbooks, and emergency preparedness plans.
This course consists of live classes via Zoom, office hours, and live presentations of a final project. Homework is assigned for each class. Students are expected to attend the live classes and finish and pass all homework to be certified.
Major Project Deliverables
Homework includes: store mission statement; monthly budget folder with a cash flow analysis, P&L for the month, P&L for the year to date, and a balance Sheet; staff handbook; emergency handbook; marketing plan. Accommodations will be made for students without access to a store's financial records.
Class 1 – Welcome to Class and Syllabus Overview
Class 2 – Define Your Store
Class 3 – Store Systems
First Round of Office Hours
Class 4 – Your Financial Dashboard
Class 5 – Create and Manage Your Own Budget
Second Round of Office Hours
Class 6 – Budget Analysis & Forecasting
Class 7 – Staff Management
Class 8 – Human Resources
Class 9 – Creating Your Own Staff Handbook
Third Round of Office Hours
Class 10 – Emergency Preparedness
Class 11 - Inventory Decisions and Store Layout
Class 12 - Websites, Merchandising and Supply Ordering
Fourth Round of Office Hours
Class 13 - Marketing Overview
Class 14 - Create Your Own Marketing Plan
Class 15 - Leadership Discussion
This course will provide a thorough overview of the systems, plans and processes for running an independent bookstore. At the end of this course, students will have relevant documents in place, including:
- Store operations manual, including store systems and policies
- Budget management systems
- Staff handbook
- Staff management systems
- Emergency preparedness plan
- Inventory and store layout plans
- Merchandising plan
- Supply ordering management plan
- Promotions and marketing plan
- Leadership tools